All Systems Operational

About This Site

Swapcard has built-in redundancies and automatic failover to ensure optimal performance and uptime. But when an issue does arise, we think our customers deserve clear, transparent communication so they can maintain trust in our service and our team.

Event App ? Operational
90 days ago
100.0 % uptime
Today
Studio ? Operational
90 days ago
100.0 % uptime
Today
Exhibitor Center ? Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Developer API ? Operational
90 days ago
100.0 % uptime
Today
Webhook Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 6, 2021

No incidents reported today.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021
Resolved - Please see our post-mortem below regarding the increase error rate on community list for event planner accounts only from November 29th, 2021 at ~14:17 UTC.

On Monday, November 29th at ~14:19 UTC, we experienced an increase error rate on the community list page on event planner accounts only, this is due to a data upgrade on organisation rights management in accordance to our zero downtime strategy.

On Monday, November 29th at ~14:17 UTC, our infrastructure team has been automatically alerted of an un usual increase error rate on community list pages for event planner account.

Swapcard monitoring detected the start of disruption and activated the Swapcard Incident Response team. Swapcard’s team worked to triage and mitigate the incident by reverting the data upgraded to their original value and reverted services configuration. In parallel, the cause of the issue was investigated and short & mid & long term plans were put in place.

Swapcard has deployed a permanent fix for this incident in accordance with our high standard in terms of deliverability.

Affected customers may have been impacted by varying degrees and with a shorter duration than described above, the engineering team confirmed that no disruption for attendees & exhibitors has been reported.

We consider the likelihood of a recurrence of this issue to be extremely low.
Nov 29, 15:00 UTC
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.