Push notification not properly delivered, despite several people being targeted

Incident Report for Swapcard

Resolved

A recent update to our notification API inadvertently led to the discard and improper delivery of some push notifications. We promptly identified the issue and deployed a fix at 10 AM (UTC) to rectify the situation.

We sincerely apologise for any inconvenience this may have caused and assure you that we are continuously working to improve our services to ensure a seamless experience for all our users. Thank you for your understanding and continued support.

Posted Feb 17, 2024 - 23:00 UTC